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FAQ's

 

How can I pay for my order? 

We offer all main payment methods, including Visa, Mastercard and Maestro credit card payments, as well as the option to pay by Paypal, Apple Pay, Google Pay and Klarna Direct Online Banking. 

 

How long will the shipping of the items take? 

Since we are a small start-up business, handling all of the logistics on our own, we strive to ship and deliver your parcels within one week of the order placement within Austria. For any international shipments, please allow up to two weeks for the parcel to arrive. 
*Due to potentially occurring COVID-19 regulations, we kindly ask for your understanding that shipping may be delayed.*

 

Can I return items bought on The Pre-Loved Closet?

Unfortunately, due to monetary logistics, each sold piece being unique and vintage, as well as the urgency of helping the charities involved, items bought on The Pre-Loved Closet cannot be returned as of now. We promise that all our items are true to size, and if otherwise, this will be specified. We are working hard to improve this and to offer customer returns for our upcoming projects. 

 

How will The Pre-Loved Closet ensure that the profits of the sales will go straight to the current charity in question? 

We work very closely with the representative charity teams for each of our projects and strive on honesty and transparency. At the end of each sale there will be a public donation of the given amount to the charity we were working with. After deducting simple business costs, the sole profit will be donated to the current charity in need.